Shipping & Returns

 

SHIPPING

Note that there are restrictions on the shipment of most of our products. At this time, with a few exceptions, the majority of our products can be shipped only to locations within the contiguous united states excluding Alaska and Hawaii. we only offer USPS,FEDEX,UPS ground shipping

When you place an order, we will estimate shipping dates based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. 

We provide free shipping on qualified, non-weight-based orders.

 

RETURNS POLICY

Certain return restictions may apply to individual orders. Please contact us for a RA (return authorization) number.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should normally expect to receive your refund within four weeks of delivering your package to the return shipper. This projection includes the transit time for us to receive your return item from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.