Terms and Conditions

For SuppliesWise.com

 

WEB SITE TERMS OF USE 

Use of this web site is conditional upon acceptance of our terms and conditions. Do not access, use, or order products from this web site if you do not agree to these terms and conditions. By submitting an order at checkout, you acknowledge you have read, understood and accepted these terms and conditions. SuppliesWise.com reserves the right, with or without notice, to make changes to these terms and conditions. It is your responsibility to review these terms and conditions prior to submitting each order. By using the SuppliesWise.com web site, you acknowledge acceptance of any changes, whether or not you have reviewed them. 

LIMITATION OF LIABILITY 

SuppliesWise.com shall not be held responsible for damage or loss of any kind due to your use of software and/or any other products from SuppliesWise.com. Any liability is only for the products purchased. SuppliesWise.com makes no warranties for any products sold by us. All warranty claims shall be submitted directly to the manufacturer of the respective product. 

We reserve the right to limit quantities and/or to reject any order for any reason. 

While SuppliesWise.com tries in good faith to ensure that the information published on our site is accurate, we are not responsible for typographical errors, technical inaccuracies, or pricing errors. Prices and product availability on the SuppliesWise.com web site are subject to change without notice. Product images are shown for representational purposes only. If we are unable to provide an actual product image, SuppliesWise.com reserves the right to use a similar product image. 

ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION 

We are not responsible for information made available on this site that is not accurate, complete, or current. The material on this site is provided for general information only, and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or timelier sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information which may or may not necessarily be current, and is provided for your reference purposes only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information contained there. You agree that it is your responsibility to monitor changes to our site. 

USER ACCOUNTS, WEBSITE USE, ORDERING, and SHIPPING INFORMATION 

In order to place an order on our Website, you will be required to register and/or supply certain billing and shipping information, such as payment and other account information ("Account Information"). 

You agree and affirm that all Account Information provided by you is accurate and up-to-date. It is your responsibility to ensure that all Account Information, ordering information, billing information, and shipping information is entered correctly. When submitting your order, each customer is asked to verify that all information is correct before confirming the order. SuppliesWise.com is not responsible for shipments sent to incorrect addresses supplied by customers. You further agree to update the information, when necessary, by using the appropriate update mechanism on our Website. You may not sub-license, transfer, sell or assign your Account to any third party. 

TRADEMARKS 

All product names and company logos contained within this web site remain the trademarks of their respective owners. 

PRIVACY 

SuppliesWise.com respects your privacy. We will never provide your personal information to any outside organization, except as required by law.

We use cookies to improve the ease of your shopping experience with us. This cookie file (placed on your computer by your browser) allows you to easily access your customer information each and every visit. We do not and cannot use this cookie to collect information about you or your computer. We collect only information knowingly provided by you. We collect your name, email address, billing address, shipping address, telephone number, and company name during registration or checkout. We also collect your credit card number when you complete an order. To further protect your security, we do not store your credit card number on our servers; therefore you are required to reenter it each time you purchase from us. During order checkout, we also record your PC's digital IP (Internet Protocol) address. 

We do provide the details necessary to complete your order to the companies (including suppliers and shipping providers) contracted by SuppliesWise.com to provide inventory and order fulfillment. This information is provided only as necessary to deliver your orders, and is not used by the fulfillment company for any other purpose. We do monitor our website's traffic and usage patterns. 

Your credit card transactions are processed on our web site by our payment processing vendor, and information required to complete payments and credits is provided to the payment processing vendor at the time of processing.

ACCEPTANCE OF ORDERS 

Receipt of an electronic order confirmation and/or issuance of an order number does not constitute acceptance of an order by SuppliesWise.com. SuppliesWise.com reserves the right to limit order quantities on any order. Verification of customer information may be required on any or all orders prior to acceptance. SuppliesWise.com reserves the right to do (or not do) business with any entity or individual. If SuppliesWise.com accepts your order, you agree to pay the full price (including any applicable shipping charges and sales tax) shown to you as the "total" on our checkout page. If after submitting your order you request any additional service, such as inside delivery and setup, you agree to pay the quoted fees for these services. 

SHIPPING

Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping dates based on the availability of your items and the shipping options you choose. Depending on the shipping provider, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. 

We provide free shipping on qualified, non-weight-based orders.

 

RETURNS

Certain return restictions may apply to individual orders. Please contact us for a RA (return authorizaion) number.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please note: Some items are Special Order items, and are identified as such on the respective product's page. Estimated availability for these items is 1 to 3 Weeks. On Special Order items, once orders are placed, they cannot be cancelled. If such a product is found defective, a replacement will be sent once the return authorization is processed, but a refunds cannot be made on those products identified as Special Order items.

RETURN POLICY

If you are not satisfied with your purchase, you may return any unopened item for a refund (excluding shipping costs) within the first 30 days following delivery of your order. Please keep all original packaging, as items not in their original packaging are not returnable. No returns of any kind can be accepted without a return authorization number. Once our warehouse has processed your return, the refund will be applied to your credit card account. Please allow up to 4 weeks for the processing of returned merchandise. However, in many cases you will receive a refund more quickly. This estimated time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

SuppliesWise.com pays return shipping only for items shipped to you in error or received damaged or defective. Any claims for damage and/or shortages must be made within 7 days of the date of receipt of your shipment. 

SuppliesWise.com accepts returns for 30 days from the date of delivery of your order. Any unopened item may be returned for credit (not including shipping charges). In order to receive credit, all products must be returned in the original packaging, including all original contents. All requests for returns/replacements after 30 days must be submitted directly to the manufacturer of the product. Manufacturer's warranties vary; please consult the warranty information included with your products. 

TERMINATION

SuppliesWise.com may, without notice, terminate or suspend your access to any or all of the SuppliesWise.com web site. In the event you are dissatisfied with the service provided by SuppliesWise.com, your only remedy is to discontinue usage of the SuppliesWise.com web site. 

CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time through the Terms & Conditions link on this web site. 

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at support@supplieswise.com